Refund policy

WHAT IS YOUR CANCELLATION POLICY?

We accept cancellations IF your order has NOT been processed.

I CHANGED MY MIND, CAN I GET A REFUND?

Due to limited quantity, we do not accept returns for refunds. EXCHANGES or STORE CREDIT ONLY.

WHAT IS YOUR RETURN POLICY?

We do not accept returns. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected the correct sizes of your items. EXCHANGE or STORE CREDIT ONLY.

Do not ship your items to our location with the intention to return the item and receive a refund. Items sent to our location will not be returned to the sender under any circumstance unless paid for by the sender.

WHAT IS YOUR EXCHANGE POLICY?

We will only consider exchanges for size, damages or defects, or if the wrong product(s) were shipped to you by mistake.

If you would like to exchange an item for size, please contact customer service for authorization. To be considered, exchanges must be requested within 7 days of receipt and items must be in new condition (un-worn with all tags and labels attached).

If you would like to exchange an item due to defect or damage at the time of delivery to you, please contact customer service for authorization. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect or damage. If entitled to a replacement item due to defect or damage, we will replace the product, subject to inventory, within a reasonable period of time.

If you would like to exchange an item due to the wrong item being shipped to you, please contact customer service for authorization. Upon receipt of the wrong item, we will fully examine it and notify you via e-mail, within a reasonable period of time. If the wrong item is returned with damages or defects, you may be responsible for damages or defects that were caused after you received the item. If entitled to a replacement item due to the wrong item being shipped to you, we will replace the product, subject to inventory, within a reasonable period of time.

All requests for an exchange must be made within 7 days after the package is received.

The item MUST be in the same condition that it was received (unwashed and unworn). We CANNOT exchange the item if it has been worn, washed, or damaged.

If we authorize your exchange, please complete and include your exchange packing slip, and send to the address provided on you slip. After we have received the package, we will contact you to confirm the details and have the new item sent out.

All exchange shipments are the responsibility of the customer, unless it is due to our error. Exchange requests made after 7 days of receipt of the item will not be accepted.

ALL ELIGIBLE EXCHANGES ARE SUBJECT TO AVAILABILITY OF INVENTORY. ITEMS THAT ARE ELIGIBLE FOR AN EXCHANGE MAY ONLY BE EXCHANGED ONCE PER ORDER.

WHAT IS YOUR GIFT RETURN POLICY?

We do not accept gift returns. ALL SALES ARE FINAL. If you would like to exchange a gift for a different size, please see the above exchange policy for instructions on how to request an exchange, if possible.

CAN I RETURN OR EXCHANGE A SALE ITEM?

We do not accept returns or exchanges for sale items. ALL SALES ARE FINAL.

WHAT IF I NEVER RECEIVED MY ITEM?

We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon request, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier or delivery courier information for you to investigate. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier.

HOW DO I CONTACT CUSTOMER SERVICE?

Please contact us via our email at contact@drapednblack.com. Please make sure to include all relevant information like your order number, style name and size so we can better assist you.  

DO YOU SHIP INTERNATIONALLY?

No. We ship throughout the USA only.

DO YOU SHIP TO PO BOXES?

Yes, we ship packages to PO Boxes.

HOW DO I CARE FOR MY GARMENTS?

To keep your Draped In Black garments looking great wash after wash, please follow these instructions:

• Turn garment inside out. Machine wash cold. Use gentle cycle.
• Do not iron embroidered areas. Steaming is best.
• Avoid drying your garments in a dryer. This type of drying can be damaging. Hang on a hanger and drip-dry for preservation and a long life.
• If you use a dryer, tumble dry on low heat setting.
• Love unconditionally and slay the ALL BLACK EVERYTHING way!